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The Silence After Yes

4/13/2026

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Every spring, enrollment teams exhale.

The work paid off. Deposits are in. The class is taking shape.

And then, in most institutions, something shifts. The energy that drove nine months of recruitment starts to wind down. Student affairs will pick up at orientation. Marketing is already planning next year. And in the gap between those two moments, those three or four months of summer, the student is largely on their own.

They're not on their own with their doubt, though. That travels with them.

A student who deposited in April excited and certain can spend a summer quietly second-guessing. Not because another school did something dramatic. But because nobody kept making the case for the choice they'd already made. Nobody answered the financial aid question they were too embarrassed to ask. Nobody made them feel, consistently, like they were already part of something.

This is where most melt actually happens. Not in a dramatic reversal, but in a slow drift that nobody catches because nobody was watching.

The Niche report puts a number on it: schools are experiencing melt rates 88% above their own best-in-class benchmark. That's not a pipeline problem. That's a relationship problem. And it happens in the gap that, structurally, belongs to nobody.

The institutions that are quietly outperforming right now have made one deliberate decision: keeping the students they've already won is as strategic a priority as finding new ones.

That shift changes who owns the summer, what goes in the June email, and whether a parent's unanswered question becomes a reason to reconsider.
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Deposit day is not the finish line. It's the proposal. The work of actually getting married hasn't started yet.
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    Becky Colley has worked in and around higher education for over two decades. She's been in the rooms where the hard decisions get made and she's helped a lot of leaders say the thing they meant to say. She consults with senior leaders on communication, thought leadership, and the kind of strategic clarity that's harder to come by than it should be. She lives in Waterbury, Vermont. She will always tell you the truth.

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